Field service technicians are vulnerable to derived demand effects. It is because the maintenance service industry requirements depend on the type of machines used in the manufacturing industry.
Be it hardware in the heavy machinery or a small piece of software that controls its functioning, modern technology has touched every facet of the machines and their operations.
And this advancement is not going to stop anytime soon. Where technologies such as 3D printing and robotics automation have changed how machines are built and operated, IoT, AI, and data analytics have changed the way machines are managed. For field service technicians, there is no typical boundary for what they need to learn to survive and thrive in the industry.
Self-development is one of the essential soft skills for field service engineers developing which they could easily withstand the effects of derived demand, including technological changes and customer service requirements. Here are 5 ways field service could enhance their self-development skills.
- Be Curious
Curiosity is critical for learning. But can you be curious without being interested in a subject? In order to generate interest, you need to attach a goal to the subject. A goal that you truly aspire to achieve. That makes you yearn to explore the subject. As a field service engineer, you must train yourself to be inquisitive about what is happening around you. It would not only keep you alert but also help you to inquire about job aspects that affect your business and personal growth.
With the advent of servitization, the MRO sector has witnessed a three-fold rise in the use of technologies such as IoT, AI, ML, mobility, cloud, and wireless connectivity. The use of field service software solutions and CMMS tools have also been increased to track and monitor activities. As a field service engineer, being curious about how the industry is working and gradually shifting to new trends and technology would help you to foresee your own future in the coming years.
- Surround Yourself with Professionals from All Hierarchies
It is important that you mix with people from diverse roles and from different hierarchies within the organization. It would help you to connect with the best minds. When you are building up the foundation of a self-development process, you must focus on relationship building, as the information in an organization flows through a long channel, nurtured by highly efficient professionals.
Most people tend to stay with people of their age and their own domain. As a result, they have limited knowledge of what is happening and what may happen in the industry. Once you start blending beyond your professional stature, you get to learn about the possibilities, good and bad, so that you can prepare yourself for the upcoming future.
- Increase Self-Awareness
Self-awareness is the first step in the self-development process. It is important to be aware of what you expect from your career. Field service engineering has a vast profile range, and each job role varies from one industry to another.
For instance, field service engineering telecommunication and network service operations require basic digital literacy, including the ability to manage software configuration, perform software troubleshooting, track and monitor network availability. Besides, the terrain might be challenging, not for soft-hearted people.
Whereas engineers in heavy machines and electricals mostly deal with hardware issues in machines, with extensive focus on reducing downtime, inventory management, and spare parts and tools availability. As an engineer, you must learn to develop your strength, keep learning the latest happening in that particular industry.
- Creating Learning Programs
Based on your personal aspirations and knowledge of your own capabilities, you can determine your goals and choose a learning program that supports it. While field service engineers are expected to have basic technical skills, probably a degree in technology or related fields, the working knowledge of machines mostly comes from the job.
It does not mean that you have to keep switching jobs to get more knowledge about products. The best approach here is to join a short professional course or request your organization to create training programs to upgrade your skills.
- Regular Assessment of Skills
Learning and development is a continuous cycle. Once you have decided to hop on the wagon, you must continue it for a long time to achieve success. An easy way to maintain continuity is to regularly assess your skills, track your improvements, and measure how much more you have to learn to become professional. Based on the results, you could decide on your continuity, whether you need to invest more time in learning, take a break, or continue at the same pace.
Taking the Step Forward
It is not easy to walk on the self-development path without being fully inspired. And for that, you need to predict your future, see yourself as the person working that role. Besides, it takes a lot of courage and enthusiasm. But once you begin to pursue the path, you would see a tremendous change in your work methods and professional relationships.
Although self-development requires personal effort, companies must also take sincere measures to educate, train, skill, upskill, and re-skill field service engineers.